Southwest airlines flight schedule5/4/2023 ![]() Two Democratic senators said Tuesday that Southwest "is failing consumers" and called on the carrier to "compensate passengers" with rebooked or refunded tickets, hotel and meal reimbursements, and "significant monetary compensation for the disruption to their holiday plans.".Transportation Secretary Pete Buttigieg told CNN Tuesday he had spoken with Jordan and "made clear that our department will be holding them accountable for their responsibilities to customers, both to get them through this situation and to make sure that this can't happen again." The agency said it was "concerned by Southwest's unacceptable rate of cancellations and delays & reports of lack of prompt customer service" and "will examine whether cancellations were controllable and if Southwest is complying with its customer service plan.".What we're watching: The Department of Transportation said it would review Southwest's actions that contributed to a rough holiday travel weekend. ![]() Of note: Multiple airlines are working to help travelers get home following the flurry of Southwest Airlines cancellations and delays.
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